Description
- Achieving the target of port out & port in requests on daily basis.
- Answering inbound calls to assist customers who have specific inquiries.
- Building customer’s trust in the services and products offered by Zain.
- Providing personalized customer service of the highest level.
- Ability to treating people with respect under all circumstances, instill trust in others beside upon the values of the organization.
- Dependability to follow instructions as well as take responsibility for their actions and also keep commitments.
- Following quality rules while resolving the ticket and calling the customer.
- Handling all tickets timeously within as per SLA with clients.
- Obtaining and evaluating all relevant information to handle product and service inquiries Ensuring customer service satisfaction through calls, reporting and visits to foster customer relationships.
- Ensuring that all confidential information pertaining to company activities or individual is not disclosed or revealed to unauthorized person or agency.
- Ensuring all tickets are resolved with the set KPIs and SLAs.
- Dependability to follow instructions as well as take responsibility for their actions and also keep commitments.
- Assisting customers with all issues and escalate them to management appropriately.
- Updating job knowledge by studying new product descriptions; participating in educational opportunities.
- Identifying areas of improvement in complaints & service requests handling processes applied at all touch points.
- Conveying practical feedback on customer experiences for all products and services to product owners for enhancement and development.
- Performing any other related duties as assigned or needed.
What Do You Need to Qualify
- University Students (2nd Year & Above).
- Experience is a plus.