Roles and Responsibilities

 Perform Second Line Maintenance support for all CS&IMS

Core Network NEs and associated elements

 Solve the problems within SLA based on the contract

between Customer and Huawei

 Carry out hardware and software expansion/faults for the

existing operational network

 Escalate the trouble ticket to third Line when they cannot

solve it, and monitor it until it solved

 To be involved in planned activities, like BSC Migrations,

Rehoming, Site shifting/integration, new node integration in

the network

 New software release update and implementation when

they become available

 Monitor the system Clear Codes daily and perform activity

to minimize the occurrence

 Daily/Weekly/Monthly Health check performance and

analysis report immediately in case of any ambiguity and

send the report to customer per our SLA ;RSLA Agreement

 Monitoring the system capacity usage and report for any

expansion requirement or capacity optimization

 Perform any other duty that may be assigned to meet

business requirement

 Act as a Backup of CS&IMS Team Leader or Supervisor

Skills

 Requirements

 Skills

 Performance management, statistics collection from

U2020 and Other OSS tool is must requirement processes

 Good Interpersonal Communication skill

 Customer Expectation Management

 Configuration Management and implementation of the

plan

 Trouble ticket management, Prioritization, Fault

diagnosis, Remote fault resolution, Management and

control

 Experience

 Well versed with 2G/3G/4G/5G end to end network

architecture & protocols

 Minimum 3 years of experience in fault management,

performance & capacity monitoring and configuration

management on CS&IMS Core Network domain

 Experience in Huawei and Ericson Platforms equipment

is an added advantage

 Experience in CS&IMS system upgrades, expansions &

health checks of the network

 Familiar with O&M and technical support work flow

 Education

 Bachelor of Science in Electronic and telecommunication

engineering, or equivalent qualification

 Other Requirements

 Ability to work off hours depending on Network outages

and customer requests

 24x7 availability to support after office hours, and be able

to relocate within the country

 Ability to travel without advance notice throughout the

area of Managed Services

 Key Interfaces

 CS&IMS Core Back Office Manager

 Customer’s Operations Team

 OMC or NOC Team members

 VAS Team

 PS & IP Core Team

 Wireless Team

 Job Grade

 Middle