- Respond promptly and professionally to customer inquiries, feedback, and complaints through various communication channels (phone, email).
- Contacting clients through the whole cycle from ordering till reception of the final products
- Maintain accurate and detailed records of customer interactions, feedback, and resolutions.
- Monitor and assess customer feedback to identify trends and areas for improvement in service and product quality.
- Collaborate with other departments to solve customer service complaints.
- Assisting with the development and implementation of service policies, and explaining these to staff and customers.
Bachelor's degree in business administration or any relevant fieldProven experience in a customer service role, preferably in the food and beverage industryFamiliarity with point-of-sale (POS) systems and customer relationship management (CRM) tools.