Job :Patient Services Technician (Nurse)

Reports to:Patient Services Supervisor

Position Overview:

• The Patient Services Technician is responsible for greeting in a courteous and professional manner all incoming patients, visitors, physicians, vendors or other individuals. The person in this position is responsible for registering patients and coordinating with other medical departments for timely turnaround. This individual responds to patient questions and concerns, both on the telephone and in person and is responsible for all paperwork associated with patient registration.

Responsibilities, Duties, and Accountabilities:

• Greets and registers patients in a friendly and service-oriented manner.
• Notifies appropriate team member on patient arrival.
• Obtains proper patient information and ensures accuracy and completion of necessary documentation.
• Verifies/ updates changes in patient/physician/insurance to ensure proper billing.
• Collects and logs all co-pays and fees.
• Answers/ transfers incoming phone calls when necessary.
• Schedules, reschedules or cancels new or current patients, confirms appointments and notifies staff of changes when necessary.
• Pre-registers, submits reports and documents, s clinical data as needed for appointment, and requests films as needed.
• Gives patients appropriate orientation for preparatory and safety protocols, and provides directions to facilities if needed.
• Responds to patient's minor questions and concerns, and refer to supervisor when necessary, in an expedient manner.
• Maintains awareness of temperament/mood of patients in lobby in order to ensure optimal service experience and curtail any frustrations or communication that could affect the experience of other patients.
• Communicates delays in appointments in a timely fashion and offers rescheduling in circumstances where delays could be significant.
• Coordinates with other departments staff for timely and effective care of patients.
• Obtains proper authorization and identification prior to release of confidential medical records and results.
• Uses clerical skills (e.g. filing, organizing, process incoming mail etc).
• Provides management with reports and logs when required.
• Performs medical tasks when necessary, including, nursing tasks and sample lection tasks.
• Is willing to visit patients' homes for sample lection and home nursing.
• Other duties include promoting the center to providers and community members.

Required Knowledge, Skills and Attributes:

• Education: Bachelor's degree in a medical field of study, preferentially in Nursing
• Experience: Fresh graduates are preferred
• Language: Fluency in written and oral Kurdish and Arabic, good English is an advantage
• Work Hours: 36 hours per week

Unique requirements of the job

• Self-motivated, pro-active in dealing with issues, logical thinker with eye for details and willingness to learn
• Numerate and IT literate with excellent working knowledge of MS office tools
• Highly organized and a strong planner
• Able to meet goals
• Excellent communication skills and emotional intelligence for a devoted and empathetic caring of patients
• In possession of a car and a valid driving licence