- Responsible for reporting results of monitoring network health and security.
- Monitor all core enterprise services and customer connections for any potential performance problems (utilization, intrusion, etc.) and respond in a timely manner to any anomalies to ensure network availability.
- Report the problems to Network Monitoring Manager and ensure continuous monitoring of any indicators of Network Slowness or outages.
- Send a ticket to the concerned department for any indicators of Network Slowness, outages, issues and follow the problem solving progress
- Handle network performance monitoring on continuous basis to ensure 100% Network uptime.
- Monitor indicators of metrics and escalate any anticipated outages.
- Monitoring specific PRTG (fiber, bridge, wireless … etc.)
- Escalate the high impact tickets if the problem was service effecting and take too long time to resolve.
- Reporting high Impact Problems.
Report all problems Baghdad and State to NOC Department.