Customer Service Agent
On-site Baghdad, Baghdad Governorate, Iraq Customer Care Full time
Description
Responsibilities
Respond promptly and professionally to incoming customer or agents' inquiries in person, by telephone, website chat, social media channels, or by email. Maintain an updated knowledge of the organization's products, services, and customer service policies. Document customer interactions when necessary, compiling documents and forwarding information to interested departments. Explain simply and clearly in response to customer questions and check for customer understanding and acceptance. Check the customer's account information and complete the account registration process. Assist clients by teaching them how to use the application and services and answering any questions they may have. Participate in training opportunities provided by the organization or by outside entities.* Perform other duties required by direct manager