· Applying and following the client contractual QHSE obligations, PSGS’s QHSE policy and procedures.
- Maintaining the integrity of the ISO Management Documentation System and standards of ISO 9001, ISO 14001, ISO 22000, & ISO 45000.
- Managing the daily activities of the Housekeeping department to include appropriate cleaning of all accommodation rooms, offices, recreations and external areas
- Planning, organizing and directing team members to ensure the highest degree of guest satisfaction
- Supervises on a daily basis the job the Housekeeping staff
- Purchasing, re-orders and maintaining Housekeeping supplies and inventory
- Ensuring the proper maintenance of all equipment; makes arrangements for repair and/or replacement of used and damaged equipment
- Maintaining a high level of personal hygiene for all employees at all times
- Ensuring strict adherence to QHSE policies
- Handling client complaints related to Housekeeping and takes corrective measures
- Receiving feedback from the client at the end of every month
- Maintaining safety standards within Housekeeping department.
- Ensuring adherence to quality expectations and standards
- Identifying, recommending, developing, and implementing new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings
- Preparing work schedules and trains all Housekeeping staff
- Checking the occupied and departure rooms, giving special attention to guest needs.
- Realizing customer needs, changing goals and directs promptly
- Performing other duties as directed
Skills
- Bachelor’s degree in Hospitality or equivalent
- 5 to 7 years’ experience in a managerial position, working in high volume operations in 4 to 5 stars’ organizations
- Proven experience supervising housekeeping departments of 15+ employees
- Computer literate and fluent in English; Arabic is an added value
- Capable of using independent judgment/solid decision-making skills