Job Title: Pre-Sales Expert

Grade: 8

Business Unit: Commercial

Department: Enterprise

Location: Karbala, Iraq

Level: Expert

Contract Type: Permanent – Full Time

Job Purpose:

-As pre-sales Expert you will be responsible as the expert for consulting presales technical / functional support activity to prospective clients and customers while ensuring customer satisfaction. Acts as a technical resource and mentor for less experienced pre-Sales and sales Team members. Focuses on large or complex sales opportunities that need creative and complex solutions. Develops productivity tools and training for pre-sales/Sales members.

Key Accountabilities & Responsibilities:

·        Act as a Technology Consultant to Asiacell’ s Enterprise Sales Team, advising them on the best solutions and technologies for customer Solutions needs

·       Daily visits to enterprise and SME customer to generate new leads and to convert those leads into sales

·       Capture and document customer Technical requirements.

·       Participate in technical interactions with prospective clients and customers

·       Conduct workshops with both Technical as well as Business users to define and showcase the value provided by Asiacell Enterprise solution Services.

·       Coordinating with Marketing to ensure that the right offering is on the market at the right time

·       Have full knowledge of the product, services and solutions offered locally as well as in similar countries.

·       Coordination with account mgrs., Customer care to ensure an excellent customer service is provided.

·       Help in Design and costing of customized solution as per customer requirement with support of the marketing/technical team.

·       Generate weekly & monthly dashboard to monitor pre-sales activity

·       Participate in developing, training, and motivation of Pre-sales team

·       Have extensive knowledge of competitor business/technical model and position accordingly

Skills

Qualifications:

·       Bachelor’s Degree in Telecommunications or in Computer Science or in Engineering qualifications.

·       3 - 5 years’ work experience in a telecommunications or IT environment or ISP companies.

·       Ability to manage multiple projects at the same time.

·       Extensive vendor management experience.

·       Strong sense of urgency, proactive and responsive behavior, follow-through, and customer empathy.

·       Knowledge of the Telecommunications market a must

·       Effective communication skills, written and oral

·       Language skills (English, Arabic).

Behavioral Competencies:

·       Delivering Results & Fostering Ownership

·       Building Customer Value

·       Networking & Influencing Collaboratively

·       Leading Teams

·       Driving Change.

Technical Competencies:

·       Competency Name

·       B2B Solution Selling

·       B2B Product / Portfolio Strategy Development

·       Key Account Management

·       Bidding & Tendering Process

·       Telecom Market & Industry Knowledge

·       B2B Sales Planning