Job description

Tiered Approach

In line with the commitment to safeguard capacity and support personnel already in the Organization, a majority of UNDP UNCDF/UNV vacancies are advertised using a tiered application process whereby:

• Tier 0: UNDP/UNCDF/UNV IP staff holding permanent (PA) and fixed-term (FTA) appointments, whose posts will be abolished, or contracts will be terminated or not renewed during 2026.
• Tier 1: Other UNDP/UNCDF/UNV staff holding permanent (PA) and fixed-term (FTA) appointments
• Tier 2: UNDP/UNCDF/UNV staff holding temporary appointments (TA), personnel on regular PSA contracts, and Expert and Specialist UN Volunteers
• Tier 3 or no tier indicated: All other contract types from UNDP/UNCDF/UNV and other agencies, and other external candidates

Please make note of the Tier(s) indicated in the vacancy title, if any, and ensure that you satisfy the eligibility to apply.

Office/Unit/Project Description   

The UNDP Country Office administers and manages common premises and shared services on behalf of the co-located UN agencies, funds, and programs. The Common Premises Unit is established to ensure the efficient, secure, and cost-effective management of all common premises, assets, and services. The unit's objective is to provide high-quality support services to all Participating Agencies, enabling them to focus on their core mandates 

The ICT Associate - Head of ICT Unit will provide leadership and coordination in delivering high-quality ICT services. The role requires strategic planning, infrastructure management, team supervision, and compliance with corporate ICT policies. The ICT Associate - Head of ICT Unit promotes a client-oriented approach and leads ICT support operations for CP and associated offices.

Scope of Work 

Strategic planning and project management: 

• Lead the common premises ICT team and coordinate the implementation of ICT activities and services, ensuring they align with UNDP’s operational needs and standards.

• Coordinate the integration of ICT assets and systems received from UNAMI, ensuring minimal disruption and full alignment with UNDP protocols.

• Oversee the decommissioning and repurposing of ICT infrastructure, ensuring proper asset documentation, labeling, and disposal according to UNDP and UN regulations.

• Develop local ICT budgets, procurement forecasts, and asset management reports for internal tracking and donor reporting. 

Operational management and support: 

• Manage local IT support operations, including helpdesk services, network availability, and end-user support for hardware and software issues.
• Supervise national CP ICT staff and contractors, delegate responsibilities, and ensure team development and performance monitoring.

• Liaise with national service providers, vendors, and partners for procurement, maintenance, and service delivery of ICT-related contracts.\

  Network and Security Management:  

• Work collaboratively with the UNDP ICT Team on all aspects of the common premises network and security management. This includes planning, implementing, and maintaining secure network infrastructure, monitoring network performance, and ensuring compliance with UNDP security policies and standards.  

• Participate in joint efforts to strengthen cybersecurity measures, monitor firewalls, and respond to security incidents.

Security and risk management: 

• Ensure robust ICT security measures are implemented, monitored, and reported in compliance with UNDP policies. 

• Ensure business continuity planning (BCP) and disaster recovery measures are in place and tested. 

IT Project Coordination and Administration: 

• Support IT project work as necessary, including developing proposals and solutions for standard desktop setups and new products. 

• Serve as a focal point for coordination of related activities, such as monitoring or expediting computer applications or systems development projects. 

• Prepare standard terms of reference, process and follow up on administrative actions, and resolve issues related to project implementation (e.g., training, procurement). 

• Provide guidance to new/junior staff and ensure training is received for proper implementation of projects/assignments. 

• Occasionally supervise a team of staff for specific projects. 

Reporting, Documentation, and Strategic Planning:  

• Draft correspondence and communications, including work plan revisions and periodic reports. 

• Keep abreast of developments in the field; perform benchmarking and propose new acquisitions. 

• Ensure proper documentation of technical tasks, service records, and infrastructure diagrams.

 Financial and billing management: 

• Calculates and complies cost estimates and projected budget requirements and assists in preparation of budget and audit reports. 

• Assesses and evaluates costs of all services received, and provides reports as required, on cost trends and variations in the billing of all services being utilized. 

• Follows up on outstanding payments and recovery of charges. 

• Maintains electronic records of all expenditures for commercial communications of the compounds and provides this information on a regular basis. 

The incumbent shall perform other duties within their functional profile, as deemed necessary, for the efficient functioning of the of the CP and the Organization.  

Institutional Arrangement 

The ICT Associate - Head of ICT Unit will report directly to the Operations Specialist - CP. The incumbent will lead a national ICT team of the CP Unit and work in close coordination with UNDP ICT Unit, regional offices, global ICT support teams, and partner agencies. 

Competencies 

Core 

Achieve Results: 

​​LEVEL 2: Scale up solutions and simplifies processes, balances speed and accuracy in doing work​ 

Think Innovatively: 

​​LEVEL 2: Offer new ideas/open to new approaches, demonstrate systemic/integrated thinking​ 

Learn Continuously: 

​​LEVEL 2: Go outside comfort zone, learn from others and support their learning​ 

Adapt with Agility: 

​​LEVEL 2: Adapt processes/approaches to new situations, involve others in change process​ 

Act with Determination:  

​​LEVEL 2: Able to persevere and deal with multiple sources of pressure simultaneously​ 

Engage and Partner: 

​​LEVEL 2: Is facilitator/integrator, bring people together, build/maintain coalitions/partnerships​ 

Enable Diversity and Inclusion: 

​​LEVEL 2: Facilitate conversations to bridge differences, considers in decision making ​ 

People Management:  UNDP People Management Competencies can be found in the dedicated site 

Cross-Functional & Technical competencies  

Thematic Area 

Name 

Definition 

Business Management  

Customer Satisfaction/Client Management  

• Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers' needs.  

• Provide inputs to the development of customer service strategy.  

• Look for ways to add value beyond clients' immediate requests.  

• Ability to anticipate client's upcoming needs and concerns.  

Business Management 

Communication 

• Communicate in a clear, concise and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience. 

• Ability to manage communications internally and externally, through media, social media and other appropriate channels 

Business Management 

Working with Evidence and Data 

• Ability to inspect, cleanse, transform and model data with the goal of discovering useful information, informing conclusions and supporting decision-making. 

Business Management 

Digital Awareness and Literacy 

• Ability and inclination to rapidly adopt new technologies, either through skillfully grasping their usage or through understanding their impact and empowering others to use them as needed 

Information Management & Technology 

IT Customer Support 

• Ability to support customers on IT related issues and generate and contribute to continuous improvement processes to deliver a great user experience. Knowledge of ISO 9001 desirable. ITIL certification or similar is desirable. 

Information Management & Technology 

User Experienceand Business Analyst 

• Capacity to translate efficiently users needs into IT requirements around human-centered design 

Information Management & Technology 

Network, Communication and Infrastructure Management 

• Ability to develop/integrate/operate/manage IT network, communications, Cloud or on-premise infrastructure, and new technologies like IoT. Cisco CCIE CCNP or similar is desirable. 

Minimum Qualifications of the Successful NPSA 

Min. Education requirements 

• Secondary education is required with formal training in IT systems, business software and/or web-based applications. 

• A university degree (Bachelor’s degree) in Information Technology, Information Systems, Information Management, Computer Science, Software Development or an equivalent field will be given due consideration, but it is not a requirement. 

Min. years of relevant work experience  

Minimum of 7 years (with high school diploma) or 4 years (with bachelor’s degree) of relevant working experience in development and implementation of ICT strategies, management and supervision of ICT services and teams, hardware and software platforms, telecommunications facilities, knowledge of Windows-based packages/applications, experience in web design and development of web-based office applications. 

Experience working with user-centered designs and conducting user research and testing is required. 

Required  skills  

• In-depth knowledge of LAN/WAN design, routing, VLANs, VPNs, and Wi-Fi networks. 

• Experience with Cisco/Meraki or equivalent enterprise-class network and firewall systems. 

• Strong understanding of IP addressing, network segmentation, QoS, and redundancy setups. 

• Proficiency in using network monitoring and management platforms (e.g., Zabbix, Meraki Dashboard). 

• Ability to plan and implement infrastructure upgrades, failover mechanisms, and capacity management.