Monitor the performance, availability, and reliability of digital platforms.

Coordinate new features, updates, integrations, and system enhancements with IT teams and external vendors.

Prepare business requirements, test cases, and support user acceptance testing (UAT).

Support digital services, including mobile applications, websites, digital recharge, payment services, and eSIM.

Investigate customer issues, coordinate with relevant teams, and follow up through to resolution.

Analyze platform usage, transactions, customer feedback, and key performance indicators to identify trends and improvement opportunities.

Coordinate digital content, offers, notifications, and marketing campaigns across digital channels.

Ensure digital platforms comply with security, privacy, and internal company policies and procedures.

Prepare regular performance reports and provide recommendations to improve digital services and customer experience.

Desired Candidate Profile

Strong knowledge of digital platforms, telecom services, mobile applications, e-commerce, digital products, software testing, analytics, and customer journeys.

Strong ability to troubleshoot technical and operational issues, analyze platform performance, and identify areas for improvement.

Excellent communication, coordination, analytical, and problem-solving skills.