Job description

Company Description

Wellington’s largest economy hotel within walking distance to the capital’s largest venues, Takina, Te Papa, TSB and Sky Stadium. This robust hotel offers consistency and efficiency for large groups with generous vibrant Vivant restaurant dining spaces, offering a big buffet breakfast, and a la carte lunch and dinner.

We're looking for a professional and enthusiastic Hostess to join our hospitality team in Baghdad, Iraq. In this role, you will be the first point of contact for our guests, creating a warm and welcoming atmosphere while managing front-of-house operations with excellence. As a Hostess, you will greet guests with genuine warmth, manage reservations efficiently, and coordinate seamlessly with our team to ensure every guest receives exceptional service and a memorable experience.

• Greet guests with genuine warmth and professionalism, creating a welcoming atmosphere that reflects our organization's commitment to hospitality excellence
• Manage reservation systems and optimize table assignments to maximize seating efficiency while ensuring guest satisfaction
• Handle phone inquiries, manage waitlists, and coordinate guest flow throughout service periods with attention to detail
• Assist guests with inquiries and concerns using empathy and problem-solving skills, resolving issues promptly and professionally
• Coordinate with management, servers, and kitchen staff to ensure seamless communication and operational efficiency
• Maintain accurate records of reservations, special requests, and guest preferences to enhance personalized service
• Monitor and uphold cleanliness and organization standards at the host stand and entrance areas
• Assist with special events, private dining arrangements, and group reservations as needed
• Support team members in a collaborative manner, contributing to a positive and inclusive work environment

• Exceptional communication and interpersonal skills with a customer-focused mindset
• Strong organizational and multitasking abilities in a fast-paced environment
• Excellent problem-solving and conflict resolution skills
• Professional demeanor with a friendly and empathetic approach to guest interactions
• High school diploma or equivalent
• Fluency in English; Arabic language proficiency is highly desirable for the Baghdad location
• Knowledge of hospitality industry standards and best practices
• Ability to work flexible hours, including evenings, weekends, and holidays as required
• Strong attention to detail and ability to customize guest experiences based on individual preferences
• Demonstrated ability to remain resilient and organized under pressure

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.