To oversee and manage the daily operations of the hotel laundry and linen department, ensuring efficient, hygienic, and cost-effective processing of all guest, Heartist, and hotel linen while maintaining the required quality and service standards.

Key Responsibilities

• Manage the day-to-day operations of the laundry and linen areas, ensuring smooth and efficient workflow.
• Supervise, train, and schedule laundry and linen team members according to operational requirements.
• Ensure all hotel linen, uniforms, guest laundry, and other washable items are processed according to established standards.
• Monitor washing, drying, pressing, folding, and finishing processes to ensure consistent quality.
• Maintain proper par levels of bed linen, towels, uniforms, and other hotel textiles.
• Conduct regular linen inventories and investigate discrepancies, losses, or excessive damage.
• Ensure proper handling, storage, distribution, and collection of linen and uniforms.
• Monitor the condition of linen and uniforms and coordinate replacement of damaged or worn items.
• Ensure all laundry equipment is operated safely and efficiently and report maintenance requirements promptly.
• Coordinate with Engineering regarding preventive maintenance and repair of laundry equipment.
• Monitor the consumption of laundry chemicals, detergents, water, electricity, and other operational supplies.
• Control departmental costs and minimize unnecessary wastage while maintaining service quality.
• Ensure compliance with hotel hygiene, health and safety, fire safety, and environmental standards.
• Maintain proper records of laundry production, linen movement, chemical consumption, equipment issues, and departmental inventories.
• Coordinate closely with Housekeeping, Food & Beverage, Front Office, and other departments regarding linen and laundry requirements.
• Ensure guest laundry and special laundry requests are processed accurately and within the required turnaround time.
• Monitor external laundry services, where applicable, and verify service quality and invoices.
• Handle guest and departmental complaints related to laundry or linen and ensure appropriate corrective action.
• Conduct regular inspections of the laundry, linen rooms, equipment, and storage areas.
• Ensure that chemicals and cleaning products are correctly labeled, stored, and handled in accordance with safety procedures.
• Implement and maintain proper infection-control and hygiene procedures within the laundry operation.
• Prepare duty rosters, attendance records, performance evaluations, and other departmental documentation.
• Coach and develop team members to improve productivity, quality, and service standards.
• Ensure departmental policies and hotel standards are consistently followed.
• Participate in departmental meetings, training sessions, and hotel operational initiatives.
• Perform any other duties and responsibilities assigned by the Executive Housekeeper or management.

Desired Candidate Profile

Qualifications

• Diploma or degree in Hotel Management, Hospitality, or a related field is preferred.
• Minimum 3 5 years of relevant laundry experience , preferably within a hotel or large hospitality operation.
• Previous supervisory or managerial experience in a hotel laundry department is required.
• Good knowledge of commercial laundry operations, linen management, and laundry chemicals.
• Strong understanding of hygiene, health and safety, and chemical-handling procedures.
• Good leadership, organizational, and problem-solving skills.
• Ability to manage a multicultural team and work effectively under operational pressure.
• Good communication skills in English; additional languages are an advantage.
• Proficiency in Microsoft Office and basic departmental reporting systems is preferred.