Job description

We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Night Manager you are responsible for the overall procedures and standards of service during the night shift to ensure that our guest’s stay will become a memorable experience whereby your role will include key responsibilities such as:

• Receive guests in a professional and friendly manner, satisfying guest expectations from arrival till departure
• Maintain effective communication with all related departments during the night shift to ensure smooth service delivery
• Ensure guests are greeted upon arrival, checked in promptly and escorted to room
• Maintain an awareness of guest profile through the Opera guest profile system
• Ensure effective handover is done, gaining information from Duty Manager and late Shift Leader
• Control all department keys / master keys and ensure all necessary reports are compiled and printed for the following day’s business and check that they have been distributed accordingly
• Maintain up to date back up reports and refer all necessary reports including rate discrepancy, housekeeping discrepancy, credit check report and routing instructions report