Job description

Company Description

Telephone Operator

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. 

By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.  

Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS 
What is in it for you?

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference in the local community through our Corporate Social Responsibility activities.

To oversee and manage the daily operations of the hotel laundry and linen department, ensuring efficient, hygienic, and cost-effective processing of all guest, Heartist, and hotel linen while maintaining the required quality and service standards.

Key Responsibilities

• Manage the day-to-day operations of the laundry and linen areas, ensuring smooth and efficient workflow.
• Supervise, train, and schedule laundry and linen team members according to operational requirements.
• Ensure all hotel linen, uniforms, guest laundry, and other washable items are processed according to established standards.
• Monitor washing, drying, pressing, folding, and finishing processes to ensure consistent quality.
• Maintain proper par levels of bed linen, towels, uniforms, and other hotel textiles.
• Conduct regular linen inventories and investigate discrepancies, losses, or excessive damage.
• Ensure proper handling, storage, distribution, and collection of linen and uniforms.
• Monitor the condition of linen and uniforms and coordinate replacement of damaged or worn items.
• Ensure all laundry equipment is operated safely and efficiently and report maintenance requirements promptly.
• Coordinate with Engineering regarding preventive maintenance and repair of laundry equipment.
• Monitor the consumption of laundry chemicals, detergents, water, electricity, and other operational supplies.
• Control departmental costs and minimize unnecessary wastage while maintaining service quality.
• Ensure compliance with hotel hygiene, health and safety, fire safety, and environmental standards.
• Maintain proper records of laundry production, linen movement, chemical consumption, equipment issues, and departmental inventories.
• Coordinate closely with Housekeeping, Food & Beverage, Front Office, and other departments regarding linen and laundry requirements.
• Ensure guest laundry and special laundry requests are processed accurately and within the required turnaround time.
• Monitor external laundry services, where applicable, and verify service quality and invoices.
• Handle guest and departmental complaints related to laundry or linen and ensure appropriate corrective action.
• Conduct regular inspections of the laundry, linen rooms, equipment, and storage areas.
• Ensure that chemicals and cleaning products are correctly labeled, stored, and handled in accordance with safety procedures.
• Implement and maintain proper infection-control and hygiene procedures within the laundry operation.
• Prepare duty rosters, attendance records, performance evaluations, and other departmental documentation.
• Coach and develop team members to improve productivity, quality, and service standards.
• Ensure departmental policies and hotel standards are consistently followed.
• Participate in departmental meetings, training sessions, and hotel operational initiatives.
• Perform any other duties and responsibilities assigned by the Executive Housekeeper or management.

• Diploma or degree in Hotel Management, Hospitality, or a related field is preferred.
• Minimum 3–5 years of relevant laundry experience, preferably within a hotel or large hospitality operation.
• Previous supervisory or managerial experience in a hotel laundry department is required.
• Good knowledge of commercial laundry operations, linen management, and laundry chemicals.
• Strong understanding of hygiene, health and safety, and chemical-handling procedures.
• Good leadership, organizational, and problem-solving skills.
• Ability to manage a multicultural team and work effectively under operational pressure.
• Good communication skills in English; additional languages are an advantage.
• Proficiency in Microsoft Office and basic departmental reporting systems is preferred.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.