Job :

Laboratory Supervisor

Reports to:

Laboratory Manager

Position Overview:

Laboratory Supervisor will be a suitably qualified graduate who will ensure the laboratory accomplishes its scope, standards and quality of its services. He/she will be involved in the disseminating of accurate medical information in a timely fashion to enhance medical services to patients. The laboratory supervisor participates in laboratory operations ranging from choice of methods, purchase of equipment, quality assurance, quality control and safety. He/she will help with the effective use and implementation of information technology, particularly as it applies to health and all technical staff.

Responsibilities, Duties, and Accountabilities:

• Monitor that accepted standards of performance and laboratory services are achieved.
• Help with internal and external quality control programs.
• Undertake corrective actions as appropriate when quality control procedures indicate a loss of performance, communicating to the Laboratory manager if the issue is not resolved resulting in a failure to deliver the service to take further corrective action.
• Check and validate the results of tests, their accuracy, interpretation and wording of reports to patients.
• Help the laboratory manager provide cost-effective administration of laboratory services and eliminate waste.
• Review scientific publications as and when required to educate medical and laboratory staff.
• Communicate with accrediting, licensing and regulatory bodies and maintain effective communication with the institutional administration.
• Take part in audits and surveys as and when required.
• Provide scientific into strategic direction of laboratory services at the MDC.
• Ensure good staff retention by continuous monitoring and developing staff skills and ensuring a pleasant work environment is met.
• Ensure participation of laboratory staff in MDC lab CME program.
• Implement MDC established policies related to safety, dress code, cleanliness, infection control, waste management and exposure control plan as per the MDC PP Manuals.
• Implement all existing/ new policies related to ISO and CAP and in compliance with local MOH regulations.
• Perform other related duties as assigned or directed to meet the goals and objectives of the laboratory
• Assures that adequate supplies are available at all time with minimum stock available without over stocking.
• Oversees orientation and training for assigned employees in coordination with the Human Resources Department.
• Assist laboratory staff with day to day duties especially during peak hours

Required Knowledge, Skills and Attributes:

• Education: International laboratory experience or Master's degree in a medical field of study
• Experience: Minimum 3 years of laboratory employment
• Language: Fluency in written and oral Kurdish and English
• Work Hours: 48 hours per week

Unique requirements of the job:

• Self-motivated, pro-active in dealing with issues, logical thinker with eye for detail and willingness to learn
• Ability to work laboratively to create meaningful use of health and laboratory information and technologies.
• Maintain the highest level of integrity, professionalism and patient confidentiality
• Ability to listen and respond effectively to sensitive inquiries or complaints from doctors.
• Good grasp clinical work flow in both inpatient and outpatient settings, interest in clinical information systems and outcome measurements.
• Excellent communication skills and emotional intelligence for a devoted and empathetic caring of patients
• Good presentation skills and the ability to train staff on a regular basis