Customer Service Officer

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969.  Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

Who finds the right solutions at the right time? You do! Then we need to hear from you. Grab this unique opportunity to join the best Freight forward company. DHL has an opening for a Customer Service Officer in Basra, Iraq.

Join us in connecting people and improving lives!

In this Customer Service Officer position

• Execute customer service plans and programs for the defined geography/business area
• Support customer service initiatives and activities to provide superior services and enhance customer satisfaction
• Track day-to-day application of customer service processes and procedures in line with the standard global/regional processes to maximize effectiveness
• Analyze cost and effectiveness of initiatives to support prioritization of spending and resource allocation
• Contribute to processes and systems for enhanced customer service
• Monitor and propose call center scorecards improvement measures
• Advise on customer service related matters for business decisions and programs
• Respond to customer service inquiries, coordinate to resolve escalated inquiries
• Identify customer needs, collaborate with appropriate commercial owner or up-sell if applicable
• Seek cooperation from leaders within customer service to invest in initiatives to upskill customer service employees

Now, here is what we need from you!

• Bachelor’s Degree or equivalent experience/qualification
• more than 4 years

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary

Why join DHL Global Forwarding?

We are part of DHL Group, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization is an ongoing key focus area.

We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:

• The largest global network with more than 30,000 passionate employees
• The most efficient processes and fastest response times
• The best solutions and best customer service

Our Vision:      The Logistics Company for the World.

Our Mission:    Excellence. Simply Delivered.

Our Purpose:   Connecting People, improving lives.

Our Values:     Respect & Results

Our Goals:       Employer, Provider, and Investment of Choice, Living Responsibility

DHL Global Forwarding is an equal opportunity employer.