About ZainCash ZainCash Iraq is a leading mobile wallet in Iraq and recognized as Forbes top Fintech company of 2023 and 2024 as well as GSMA’s Best Mobile Innovation Supporting Humanitarian Situations.
The company offers a range of consumer and business services including local and international money transfer, bill payments, companion payment cards, payroll, aid disbursement, and more.
For more information, please visit www.
zaincash.iq.  Responsibilities: Agent Lifecycle Management:  Support the end-to-end process for agents, including reviewing new agent applications, onboarding, daily performance monitoring, and managing account terminations or violations.
Data Management & Reporting:  Use spreadsheets to extract, update, and validate agent related information.
Agent Support & Issue Resolution:  Serve as a primary support contact for agent inquiries and issues received via the agent app, field teams, or other channels.
Raise problems related to wallets, transactions, and Agent app.
Compliance & Quality Assurance:  Ensure agents adhere to company policies by validating government licenses, signages, and transaction behavior.
Execute processes for temporary or permanent locks based on violations or dormancy.
Coordination & Communication:  Act as a liaison between the field team, other internal departments (like Finance and Compliance), and our agents to facilitate communication, distribute marketing materials, and resolve operational hurdles.
Education & Qualifications: Bachelor's degree Industry Experience: Operations, Logistics or Procurement for at least 1 year.
Years of Experience: 1 year in any operational or administrative roles (Fintech sector is preferred).
Technical Skills & Tools: CRM/Ticketing systems for complaints & inquiries (e.
g., Zendesk) Google Workspace Suite (Docs, Drive, Sheets, Slides, Forms) Language Proficiency: English: Read/Write Arabic: Native