Job description

Function: Information Management / IT
Role level: Technical Team Lead
Location: Majnoon Project – Site Basra
Primary purpose: Lead systems support, stability, security, upgrades, troubleshooting and documentation
Reporting: Data Centre Manager

Preface

This job description outlines the purpose, responsibilities, competencies, experience, certifications, technical skills, and language requirements for the System Team Lead role. The role is designed for a technically experienced leader who can guide system administrators and engineers while maintaining reliable, secure, and efficient IT services.

Professional summary

The System Team Lead leads and mentors system administrators and engineers, ensuring that IT systems remain stable, secure, efficient, and aligned with operational requirements. The role oversees system upgrades, troubleshooting, technical support, documentation, and best-practice adoption. It requires strong hands-on technical capability combined with leadership, planning, communication, and stakeholder coordination skills.

Core competencies

• Team leadership, mentoring, coaching, and development of system administrators and engineers.
• Strong technical problem-solving and ability to manage complex troubleshooting activities.
• Operational discipline focused on stability, security, availability, and efficiency of IT systems.
• Ability to plan, coordinate, and oversee system upgrades, patching, and continuous improvement activities.
• Strong documentation discipline, including procedures, standards, runbooks, and knowledge sharing.
• Clear communication with technical teams, business users, vendors, and management stakeholders.
• Ability to prioritize technical work across incidents, maintenance, projects, and operational support.

Professional experience

• Extensive experience in systems administration, infrastructure support, or IT engineering roles.
• Experience leading or mentoring system administrators, engineers, or technical support resources.
• Proven experience supporting enterprise IT systems in operational or project-based environments.
• Experience overseeing system upgrades, troubleshooting, incident resolution, and root-cause analysis.
• Experience developing best practices, technical documentation, procedures, and operational standards.
• Experience working with internal IT teams, vendors, and wider project stakeholders to maintain service continuity.

Key responsibilities

• Lead and mentor: Lead, guide, and mentor system administrators and engineers, supporting team capability, work allocation, and technical discipline.
• Maintain stability: Ensure IT systems remain stable, secure, efficient, and available to support business and project operations.
• Oversee upgrades: Coordinate system upgrades, patching, maintenance activities, and technical changes in line with operational needs.
• Troubleshoot issues: Oversee complex troubleshooting, escalation management, root-cause analysis, and incident resolution.
• Drive best practice: Develop, maintain, and promote best practices, technical standards, runbooks, and operational documentation.
• Support governance: Contribute to IT governance, reporting, risk reduction, service improvement, and stakeholder communication.

Certifications

Relevant professional certifications are preferred where aligned to the organisation, technology stack, and project requirements. Examples include:

• Microsoft, Linux, VMware, Cisco, cloud, cyber security, or infrastructure-related certifications.
• ITIL Foundation or equivalent service management certification.
• Security-related certification such as CompTIA Security+, Microsoft Security, or equivalent is advantageous.

Technical skills

• Systems administration: Windows Server, Linux, core infrastructure services, patching, backup, monitoring, and support.
• Infrastructure operations: Virtualization, storage, compute, network services, hosting environments, and operational resilience.
• Security and controls: Secure configuration, access control, vulnerability remediation, endpoint protection, and compliance support.
• Troubleshooting: Incident response, escalation support, root-cause analysis, performance investigation, and service restoration.
• Upgrades and maintenance: System upgrades, patch cycles, lifecycle planning, maintenance windows, and technical change coordination.
• Documentation: Runbooks, SOPs, standards, technical guides, change records, and knowledge-base material.

Languages

English language proficiency required for technical documentation, reporting, stakeholder communication, and operational coordination.
Arabic language skills are also relevant.