Handle customer inquiries and requests through calls, email, live chat, social media and other communication channels. Escalate unresolved or complex issues to the relevant department and follow up until closure. Maintain detailed and accurate records of customer interactions, transactions and complaints. Contribute to achieving team performance targets, customer satisfaction goals and operational KPIs. Adhere to the quality standards and service level agreements (SLAs) for response times, resolution times, and customer satisfaction.
Desired Candidate Profile
- Bachelor's degree in Business Administration or relative field.
- Fluency in Kurdish (Spoken, Reading and writing) and Arabic is mandatory; basic knowledge of English is required.
- Ability to work on a shift rotation.
- Minimum of 1 year experience in customer service or a related field