Location

Erbil, Iraq

Job summary

The material handling equipment field service rep (FSR) provides on-site technical support and advice to assigned customers.

Principal accountabilities

(Typical duties include the following, although specific duties vary by assignment or contract)

• Provide technical guidance and advice to the customer.
• Present a positive image of self and company’s services.
• Work effectively with differing customers and cultures.
• Maintain a safe work environment and ensure compliance with safety objectives and policies.
• Provide inspection support and perform repairs, sustainment maintenance, retrofits, and modifications to multiple platform vehicles.
• Conduct technical analysis of vehicle implementations, modifications, and enhancements.
• Troubleshoot technical problems and issues and determine technical solutions.
• Act as local on-site representative to customer's organization.
• Document and submit company expense reports and timecards.
• Perform other qualified duties as assigned.

Knowledge & skills

• Must have direct knowledge of material handling equipment (MHE) such as cranes, forklifts and loaders.
• Must be able to inspect, test and repair the mentioned MHE.
• Knowledgeable of U.S. military vehicle maintenance management processes, publications, and guidelines.
• Ability to use all types of engineering drawings, schematics, diagrams, and technical specification sheets.
• Ability to use all types of power tools, lifting devices, or support equipment including chains.
• Familiar with the use and operation of TMDE (test, measurement and diagnostic equipment).
• Must be able to function with minimal supervision.
• Ability to obtain and maintain a US passport.

Experience & education

• High school diploma or GED required.
• Class A or B CDL preferred.
• Four (4) years certified vehicle maintenance required.
• ASE level certification in vehicular and component level fault diagnostics and maintenance or military equivalent.
• Prior instructional experience delivering technical training in fault diagnostics and maintenance/repair.

Physical requirements/working environment

• Must be willing and able to work in extreme temperatures.
• Capability to lift 55lbs without assistance.
• Must be able to meet medical and physical fitness requirements to enter and maintain deployment in accordance with customer requirements.
• Live and work in an austere environment in an active combat zone most likely under U.S. government control.

Travel

• Able to travel domestically and internationally.
• Relocate to different locations within the AOR on short notice to support assignment.

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.