Summary

The Western Union Operations Officer plays a vital role in ensuring the smooth and efficient processing of Western Union transactions. This individual will handle customer inquiries, analyze data, and collaborate with various teams to maintain the integrity of operational activities. The ideal candidate possesses a strong understanding of Western Union procedures, excellent communication skills, and the ability to manage multiple tasks in a fast-paced environment.

Responsibilities:

• Customer Support: Respond promptly and professionally to inquiries and requests from customers, agents, and internal stakeholders regarding Western Union transactions. Provide clear guidance and support, adhering to company policies and procedures.
• Data Management and Analysis: Proficiently utilize data management tools like Google Sheets to collect, organize, and analyze transactional and operational data. Create reports to identify trends and areas for improvement.
• Operational Efficiency: Maintain exceptional attention to detail in all Western Union transaction processes ensuring accuracy, compliance, and adherence to regulations
• Goal-Oriented Work: Effectively prioritize tasks, manage time, and adapt to shifting deadlines. Consistently meet or exceed daily targets established by the supervisor.
• Collaboration: Work effectively in cross-functional teams, foster positive relationships with internal stakeholders and external partners to resolve issues and enhance the customer experience.