Identify New Business Opportunities
- Conduct market research to identify potential clients and industry trends.
- Develop a comprehensive understanding of the target market and competitive landscape.
- Generate leads through networking, cold calling, and other outreach methods.
Client Relationship Management
- Build and maintain strong relationships with new and existing clients.
- Understand client needs and provide tailored solutions to meet their requirements.
- Serve as the primary point of contact for client communications.
Sales and Revenue Growth
- Develop and execute effective sales strategies to achieve revenue targets.
- Prepare and present sales proposals and presentations to potential clients.
- Negotiate contracts and close deals to meet or exceed sales goals.
Strategic Planning
- Collaborate with the sales and marketing teams to create and implement business development plans.
- Monitor and analyze sales performance and market trends to refine strategies.
- Provide regular reports on sales activities, pipeline status, and revenue forecasts.
Collaboration and Teamwork
- Work closely with internal teams to ensure seamless delivery of services to clients.
- Participate in team meetings and contribute to the development of sales and marketing initiatives.
- Share market insights and client feedback with relevant departments to improve service offerings.
Continuous Improvement
- Stay updated on industry trends, best practices, and emerging technologies.
- Attend industry events, conferences, and trade shows to expand professional network.
- Continuously seek opportunities for personal and professional growth.
EducationBachelor’s Degree: Preferred in Business, Marketing, Sales, or a related field.ExperienceProven Experience: Minimum of 4-7 years in business development, sales, or a related role, ideally within the call center or BPO (Business Process Outsourcing) industry.Track Record: Demonstrated success in achieving sales targets and securing new business deals.SkillsCommunication Skills: Excellent verbal and written communication skills for effective client interactions and presentations.Negotiation Skills: Strong ability to negotiate and close deals.Sales Strategy: Proficient in developing and implementing sales strategies.Relationship Building: Skilled in building and maintaining client relationships.Analytical Skills: Ability to analyze market trends and sales data to inform strategies.Technical Proficiency: Familiarity with CRM software (e.g., Salesforce, HubSpot).Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).Industry Knowledge: Understanding of the call center industry, including key players, market trends, and customer needs.Networking Ability: Proven ability to network and build relationships within the industry.Presentation Skills: Capable of preparing and delivering compelling sales presentations.