•Answer inbound calls and ensure customer satisfaction.
•Register customers’ sales leads and service requests.
•Handle customer complaints as per JCI’s policy.
•Provide customers with accurate and helpful information.
•Follow up on open customer cases and ensure resolution.
•Perform outbound campaigns to capture customers’ feedback and respond to digital customer inquiries.
•Meet contractual Key Performance Indicators targets.
•Maintain basic knowledge of JCI’s products and services.
•Ensure proper documentation of customer interactions.
•At least one year of experience in a call center environment.•Strong problem solving & communication skills.•English speaker (B2 or B1) and Arabic Fluent.•Knowledge of customer service principles and best practices.