Technical Service Supervisor

ََََ - العراق - Baghdad Iraq

A leading company in the home appliance industry is seeking
a dynamic Technical Service Supervisor to join their team in Baghdad.
This role involves managing the day-to-day operations of the technical service.
team. This role requires strong leadership, technical expertise, and a
customer-centric approach.


The supervisor will ensure service excellence, adherence to
policies, and timely issue resolution.


Responsibilities:


  • Supervise and lead a team of technicians in providing technical support and repair services for home appliances.
  • Manage daily service schedules, assignments, and workload distribution to ensure efficiency.
  • Troubleshoot complex technical issues and guide technicians in resolving customer problems.
  • Oversee quality control to ensure repairs and service work meet company standards.
  • Monitor and report on service performance, technician productivity, and customer satisfaction levels.
  • Handle escalated customer complaints and provide timely solutions.
  • Collaborate with the spare parts department to ensure availability of parts for repairs.
  • Ensure compliance with safety regulations and company policies.
  • Conduct regular team meetings and provide ongoing training and coaching to technicians.

Requirements

Required Skills and Abilities:


  • Strong technical knowledge of home appliances and their repair processes.
  • Excellent leadership and team management skills.
  • Ability to troubleshoot and resolve complex technical issues.
  • Strong communication skills, both written and verbal.
  • Customer-oriented with a focus on service excellence.
  • Proficient in using CRM and service management software.
  • Ability to multitask and work under pressure in
    a fast-paced environment.

Qualifications:


  • Bachelor’s degree in engineering or related field (preferred).
  • Minimum of 5 years of experience in home appliance repair, with at least 2 years in a supervisory role.
  • Certifications in relevant appliance repair
    systems are a plus


تاريخ النشر: اليوم
الناشر: Bayt
تاريخ النشر: اليوم
الناشر: Bayt