IT Operations Team Leader

Full-time

Company Description

Job Description

Position: IT Operations Team Leader
Location: Head Office, Iraq

Key Responsibilities

Lead and manage the technical support and operations team, providing direction, motivation, and development opportunities. Plan and organize technical support and operational activities to ensure efficient execution. Ensure the delivery of high-quality technical services to users and clients. Supervise troubleshooting processes for hardware, software, and systems issues. Execute routine maintenance, updates, and configurations for IT equipment and applications. Provide timely support to technology and business departments. Oversee end-of-day/month/year tasks on banking systems. Maintain and share technical knowledge related to hardware, systems, and security. Prepare periodic reports for management and perform additional tasks as assigned.

Qualifications

Qualifications

Education: Bachelor’s degree in Computer Engineering, Information Technology, or a related field. Experience: Minimum 3 years of relevant experience in IT operations or a similar role.

Additional Information

Skills and Competencies:
Strong leadership and a sense of responsibility. Effective communication and customer service skills. Teamwork and emotional intelligence. Strong planning, organizational, and analytical abilities. Knowledge of banking regulations, IT equipment, operating systems, and network security.

Job Location

IT Operations Team Leader
Saadoun St, Baghdad, Baghdad Governorate, Iraq * Full-time