We are seeking a detail-oriented and technically proficient QA & Support Officer to ensure the quality, performance, and reliability of our software applications across web and mobile platforms. The ideal candidate will play a crucial role in both quality assurance and technical support, conducting comprehensive testing, identifying defects, and collaborating with cross-functional teams to resolve technical challenges. Additionally, the QA & Support Officer will provide technical support, troubleshoot issues, and ensure smooth software deployment and integration.

Roles:

• Develop and execute test plans, test cases, and test scripts to validate software functionality and performance.

• Identify and report software defects, working closely with developers to resolve issues in a timely manner.
• Perform regression testing to ensure that resolved defects do not reappear in subsequent releases.
• Provide constructive feedback to development teams to improve the quality and usability of software products.
• Troubleshoot technical issues related to software configuration, deployment, and integration.
• Collaborate with cross-functional teams to identify and resolve technical challenges throughout the software development lifecycle.
• Document technical support processes, troubleshooting steps, and solutions for future reference.
• Manage incidents that require specialized technical knowledge and expertise, prioritizing and triaging incidents based on their severity and impact on business operations.
• Work closely with development teams, system administrators, and other stakeholders to resolve complex technical issues, including analyzing log files, debugging code, and performing system diagnostics.
• Conduct thorough root cause analysis (RCA) to determine the underlying causes of recurring issues and recommend preventive measures to avoid similar issues in the future.