E-Money Officers oversee the processing of e-money transactions, provide assistance to customers or BNFs to resolve issues and follow up on client’s requests to be well executed.
- Preparing E-money report on a daily basis.
- Check the wallets of the BNFs (name, status, and profile).
- Responsible for the company and NGO (follow up their disbursement request with the rest of the departments to complete the request at the time agreed upon in the contract).
- Provides the clients with the reports they need.
- Provides support to the client who faces an issue.