• Maintain accurate records of reservations and guest information.

• Prepare reports on reservation activity and occupancy rates.

• Input and update reservation data through using property management systems (PMS).

• Provide excellent customer service by answering inquiries, resolving issues, and addressing concerns.

• Upsell additional services like room upgrades, dining packages, or spa treatments.

• Support and resolve any issues related to cluster resources, such as handling guest complaints and finding solutions.

• Act as a point of contact for any inquiries with guests, colleagues, and other departments.

• Perform other related tasks assigned by the supervisor.

Skills

· Prior experience in hotel reservations, customer service is highly preferred.

· Willingness to help others and provide exceptional customer service.

· Ability to think critically and find proper solutions, especially in stressful situations.

· Accuracy and precision in handling reservations and guest information.

· Familiar with property management systems and other relevant software.

· Good understanding of hotel operations, room types, and services.

· Excellent communication skills in Kurdish, English and Arabic languages.