Company Overview:

Digital Zone is a fast-growing digital marketplace offering gaming vouchers, gift cards, top-ups, and digital prepaid content. As part of the Qi Group ecosystem, 

Digital Zone connects millions of users with the most in-demand digital products in Iraq and is expanding across the MENA region.

Rahal is the travel mini-app inside Iraq’s Super Qi ecosystem; a rocketship redefining how millions of travelers search, book, and manage journeys across flights,

 hotels, and digital services. We make travel simple, safe, and accessible to everyone, everywhere. We are a fast-growing travel-tech team spanning Iraq and the UAE.

Role Overview:

The Travel Consultant plays a key role in ensuring seamless travel experiences for clients by managing the end-to-end booking process, from itinerary planning and ticketing to coordination with airlines, hotels, and ground services.

This role requires a detail-oriented professional with strong organizational, communication, and customer service skills, capable of handling complex travel arrangements efficiently and accurately.

Responsibilities:

• Providing excellent customer service to corporate clients, travel arranges, and individual travelers
• Confirming and completing reservations according to internal standards
• Managing client requests, providing an efficient and personalized service which caters to international corporate clients’ needs
• Coordinate and book transportation and accommodation arrangements, including but is not limited to (flights, trains, car rentals and hotels).
• Arrange and ensure all bookings align with client preferences and policies.
• Handle and resolve travel-related issues and emergencies promptly.
• Maintain and update travel itineraries and documentation (invoices, booking conformations, etc.)
• Communicate effectively with clients to confirm details and provide travel support.
• Ensure compliance with travel policies and regulations.
• Manage changes, cancellations, and special requests and handle emergency situations with professionalism
• Stay updated on travel regulations and safety protocols
• Ability to work well under pressure and meet tight deadlines
• Arrange high level business trips with the ability to be adaptive in changing

Qualifications:

• 3+ years of experience in travel coordination, hospitality, or customer service
• Private or professional experience related to organizing travels
• Excellent English and Arabic communication skills, both verbal and written (daily work in English)
• Effectiveness in negotiations and decision-making
• Excellent Self-management and good organizational skills.
• Excellent interpersonal skills to communicate effectively and with confidence to create a positive company image
• Initiative and willingness to constantly learn and develop
• Proficiency in travel booking software and tools.
• Ability to handle travel-related issues calmly and efficiently.
• Knowledge of travel policies, regulations, and best practices.
• Proficient in GDSs including Amadeus, Galileo, and Sabre, with a strong track record of accurate and efficient reservation management.
• Flexibility to work various shifts, including weekends and holidays