Job Description
Roles & Responsibilities
Handle and resolve customer inquiries and transaction-related issues efficiently to minimize service disruptions and ensure a seamless experience. Process, track, and manage customer cases through multiple communication channels and ticketing systems, maintaining accurate records for auditing purposes. Utilize internal operational systems and core platforms to manage customer requests and resolve technical or transactional issues. Prepare and analyze operational reports to monitor performance, identify trends, and support data-driven decisions.
Desired Candidate Profile
Bachelor's degree. Minimum 1 year of experience in operations, preferably financial services. Experience in related operations sectors like (Banking, FinTech, E-Payment, ISP, E-Commers ). Excellent verbal and written communication skills in both English and Arabic.