Job Description

Roles & Responsibilities

Create & launch customer Loyalty programs, Enhancement of promotion & services to increase Loyalty. Having the creative thinking to come-up with different loyalty ideas that will be appealing to customers in order to keep them happy for using Asiacell, create customer stickiness as well as control customers tendency to not leave Asiacell. Close cooperation with the market research team in conducting researches to understand customers perception of Asiacell brand, products and other parameters that identifies customers loyalty or likelihood to churn. Coordinate marketing activities with other departments such as "sales, customer care, IT, finance" to ensure a smooth launch of different offers. Close monitoring and reporting to management the progress of promotions & services. Follow up complains and problems of the customers and make sure to be solved with the concerned departments. Coordinate with communication section for the types of the advertisement needed for Loyalty projects and follow up it. Managing compensation process of impacted customers due to different types of technical & network issues.

Desired Candidate Profile

• Bachelor s degree - Business or related fields
• Behavioral Competencies: Delivering Results & Fostering Ownership Building Customer Value Networking & Influencing Collaboratively Leading Teams Shaping Strategy Driving Change
• Technical Competencies: Performance Management & Reporting Creative Thinking Retention & Loyalty Program Management Telecom Market & Industry Knowledge Product / Portfolio Strategy Development