Job description

Purpose of the Job

The HR & Training Leader is responsible for facilitating employee relations and resolving human resource issues as well as supporting the Legal and Human Resources departments in the management and handling of all labor and employment law related matters. The incumbent is also responsible to come up with creative conflict resolutions that fosters collaboration and understanding between employees and the management.

He/ she is also responsible for implementing the Global ER agenda at a market level as well as establishing and leading the employees’ recognition programs.

• Implement new ideas on reward programs to increase employee motivation and engagement in coordination with the HR business partner
• Ensure the completion of annual performance appraisal for the station on time
• Implementing station annual training plan
• Creating and updating country succession plans
• Monitor turnover and highlight new hire trends.
• Create manpower plan and report to HR manager to track recruitment progress.
• Ensure to pass all internal and external station HR and Training audits.
• Ensure employee data is always up to date and accurate on the HR system
• Ensure the completion of Probation evaluation for the new hires in coordination with the direct Managers.
• Ensure abiding by local labor laws and culture.
• Ensure addressing all employees needs on time
• Ensure all the employees legal documents are renewed on timely manner with the coordination of PRO team wherever applicable.
• Provide legal advice on labor and employment related matters in alignment with the Global Employee Relations Manager.
• Draft, review, negotiate and update all employment agreements, contracts, offer letters, termination of employments letters/agreements in line with the local law and regulations. 
• Conduct research and analysis of legal problems and present the same to the Legal and Human Resources department
• Ensures compliance with local laws pertaining to employment such as but not limited to discrimination, human rights, healthcare regulations, safe place, etc.
• Deals with grievances and employee concerns as they relate to HR matters
• Listens to employees concerns, issues and complaints; addresses them to encourage a supportive atmosphere and to resolve them in a way to protect general interests of all parties.
• Performs investigations regarding allegations on various employee cases and dispute resolution, advising on outcomes, conclusions and next steps.
• Acts as the employee guardian, ensuring that disciplinary procedures are being run fairly and in full respect of the employee.
• Provides advice and coaching to the HR Department and managers in best employee relations practices and strategies for effectively managing employee issues and grievances, especially in challenging situations.
• Develops and delivers employee relations training as needed.
• Acts as an unbiased third party to address and resolve workplace conflicts in a positive and balanced manner that benefits all parties and promotes healthy working relationships.
• Take initiatives related to employee relations management and make recommendations to management as necessary.
• Handles HR compliance audits, implements corrective actions, and guides the business using insights to reduce HR non-compliance cases.
• Act as the Values ambassador; the face and voice of our company values, effectively promote the company values within the workplace, peer groups, social gatherings, …etc. Effectively contributes in having employees demonstrating their commitment and loyalty to Aramex
• Support and execute organizational health and engagement initiatives

• Bachelor’s Degree in Law, Business Administration, HR Management or any other related field.
• 3 to 5 years of experience in a similar position. 
• Extensive knowledge in the local labor law
• Strong command of English, written and spoken

Additional Requirements:

• Strong ethics, integrity, and confidentiality, with the ability to stand up for what is right.
• Strong communication, with a focus on probing skills, active listening, ability to empathize and verbalize a clear message.
• Ability to present information and negotiate with employees and managers from different levels.
• Analytical thinker, solution oriented and unbiased decision maker.
• Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.
• Ability to remain tactful, calm, and persuasive in controversial and/or confrontational situations.
• Structured logical thinker.
• Ability to collaborate across functions, and work in an inclusive manner.