Company description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.

Job description

We are seeking an experienced and visionary Executive Housekeeper to lead our housekeeping operations in Baghdad, Iraq. In this pivotal role, you will oversee all aspects of our housekeeping department, ensuring exceptional cleanliness, presentation, and guest satisfaction across all facilities. As an assertive and organized leader, you will manage a dedicated team while maintaining the highest standards of operational excellence and compliance. This position offers the opportunity to make a meaningful impact through innovative approaches to facility management and a commitment to supporting your team's professional growth.

• Oversee and manage the daily operations of the housekeeping department, ensuring seamless coordination and efficient workflow
• Supervise, train, schedule, and evaluate housekeeping staff with a supportive and inclusive approach that fosters professional development
• Establish and implement comprehensive cleaning procedures, quality control measures, and performance standards that exceed industry expectations
• Conduct regular inspections of guest rooms, public areas, and facilities to ensure they consistently meet cleanliness and presentation standards
• Manage departmental budgets, control expenses, and optimize resource allocation to achieve organizational goals
• Monitor and maintain accurate inventory of linens, cleaning supplies, guest amenities, and equipment
• Collaborate effectively with Front Office, Maintenance, Laundry, and other departments to ensure integrated and efficient operations
• Address guest complaints and special requests with empathy and professionalism, resolving issues promptly and transparently
• Ensure full compliance with local health, safety, sanitation, and environmental regulations specific to Baghdad operations
• Maintain detailed records of staff attendance, inventory levels, room inspections, maintenance requests, and departmental metrics
• Analyze performance data and prepare comprehensive departmental reports to support decision-making and continuous improvement
• Demonstrate flexibility and resilience in adapting to operational challenges while maintaining service quality and team morale

Qualifications

• Minimum 7–10 years of progressive housekeeping experience with demonstrated supervisory and managerial responsibilities
• Strong expertise in housekeeping operations, advanced cleaning techniques, and industry best practices
• Proven ability to manage budgets, control expenses, and optimize departmental resources effectively
• Proficiency with property management systems (PMS) and housekeeping management software
• Comprehensive knowledge of health, safety, sanitation, and environmental compliance standards
• Excellent leadership and team motivation skills with the ability to inspire and develop staff
• Strong written and verbal communication skills in English; knowledge of Arabic is advantageous
• Analytical mindset with the ability to interpret performance metrics and implement data-driven improvements
• Problem-solving abilities and decisive decision-making skills in fast-paced environments
• Detail-oriented approach with exceptional organizational and time management capabilities
• Ability to work flexibly and adapt to changing priorities while maintaining service excellence
• Customer-focused mindset with a commitment to guest satisfaction and service quality