Zain Iraq is actively recruiting to hire a B2B product developer who is responsible for understanding customer needs, creating something new, and bringing it to market. Besides choosing what to build, he / she communicates the benefits and measure the performance of the product The individual is responsible for product marketing, go to market management and segment performance of SME & Large customer segments

Responsibilities

• Customer offer management to build new sales, retain existing customers
• Simplification and clean-up of offer portfolio by keeping a close eye on commercial objectives, market shares, customer demands and automation objectives
• Building and managing ATL & BTL product portfolios
• Mapping, simplification and standardization of customer experience for all ATL & BTL offers
• Enabling self-care to smoothen customer experience for all products
• Carrying out routine analysis to build new products, customer propositions, simplify and clean existing services.
• Hands on BI tools and reporting dashboard to keep track, report and manage all segment performance management KPIs impacting revenue and base growth
• Build churn management campaigns using BI analysis and reports, and work with CVM and sales team to retain customer base, and drive engagement.
• Responsible for planning new product development, managing existing product catalogue, product features and customer experiences.
• Develop product develop requests, follow up with technology and commercial stakeholders for timely product delivery, as per customer requests and system design capabilities.
• Maintain product catalogue and conduct trials tests and risk assessments to ensure all features are working as desired, planned and requested.
• Maintain information libraries where needed, identify new sources of information, respond to ad hoc requests for data, information, or analysis.
• Participate in collecting and analyzing data regarding service performance/market feedback/profitability/revenue of service and other for the development of product life cycle progress reports
• Evaluating the success of new products by conducting focus groups or surveys with target markets.

Desired Candidate Profile

Education

• Bachelor s degree

Experience

• A minimum of 2-3 years of telecom/ICT service provider experience, with at least 1 year in a similar role

Competencies

Behavioral

• Achievement Driven
• Analytical Thinking
• Team Work
• Information Seeking
• Relationship Building
• Initiative

Technical

• Oral & Written Communication
• Managing Information
• Advertising and Marketing
• Technology Application
• Product Development
• IT Business Analysis

IDE Competency

• Courage to Engage
• Addressing Bias
• Allyship

About Application Process

If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):

• Resume/CV