Job Overview
We are currently looking for a Cloud Technical Specialist to join the Logicom Cloud team. The Specialist will be responsible for supporting Cloud Customers, participate in the operation and administration of the Logicom Cloud Marketplace and support Logicom countries with presales activities incl. webinars and trainings.
Duties & Responsibilities
- Supporting cloud solutions customers for marketplace, technical, informational, billing and other matters.
- Participating in the operations and administration of the Logicom Cloud Marketplaces.
- Onboarding new solutions on the Logicom Cloud Marketplaces.
- Operating the Helpdesk environment needed for support.
- Performing webinars, trainings, and other pre-sales activities.
- Improving Cloud Operations Efficiency by establishing new processes and automating operations of frequent activities.
- Training planning and delivery.
- Authoring of design and configuration documents.
- Ensuring strong customer satisfaction and best-in-class experience.
- Being flexible in working off-hours for support calls, and during other time zones in the region, including weekends. These will be taken into consideration in the remuneration scheme.
- Undertaking other new and evolving responsibilities in the Cloud Solution Business Unit.
Qualifications & skills
- Self-motivated, passionate about technology, great team-player, excellent problem solver and ethical.
- University Degree in Computer Science, Computer Engineering or related field.
- ≥ 3 years of hands-on experience as a Cloud Consultant with pre-sales and/or implementation experience. ≥ 5 years of such experience will be considered an advantage.
- Strong ICT Technical skills including systems, storage, virtualization, networking and/or security.
- Hands-on experience as a support consultant in operating systems, networking or cloud environments would be highly considered.
- Microsoft Azure technical certifications e.g., Azure Administrator Associate, Azure Solution Architect Expert, and Azure Security Engineer Associate, or AWS Architect, or OCI Architect certifications will be a definite advantage.
- Microsoft Cloud Certifications in the areas of Modern Workplace and/or Business Applications will also be considered as an advantage.
- Fluency in both Greek and English is required. Arabic language will be considered an advantage.
Reporting
To Cloud Solutions Business Unit
Remuneration
An attractive remuneration package will be offered to the successful candidate according to qualifications and experience.
Equal Employment Opportunity
Logicom is committed to provide equal employment opportunities for all regardless of their race, color, sex/gender, religion, age, marital status, cultural background, disability, nationality and political opinion. Employees are hired solely based on a specific vacancy’s requirements, taking into consideration the qualifications, previous experience and potential of each individual candidate.
We reserve the right to remove the announcement from circulation at any point in time when a satisfactory number of applications has been received.
Only applicants whose previous experience and qualifications closely match the requirements of the position will be contacted.