Purpose :

• To contribute in implementation of the HR operational and HR employee engagement activities in the region. Support the employee life cycle management process and initiatives.  

• Offer operational support to the HR Regional Head of the given region in design, development and institutionalization of new HR initiatives / plans and ensure smooth roll-out within budgeted costs and agreed timeline to a healthy work environment. 

Job Profile

HR Operations Implementation & Employee Life Cycle Management: 

• Support in planning and implementation of key HR initiatives to help the organization become an Employer of Choice.  

• Ensure adherence to all timelines and TAT for Employee Life Cycle – Onboarding & Off Boarding  

• Timely closure of procedures for separated employees  

• Work with Region HR to ensure employee data, engagement, processes, and procedures are adhered with compliance and updated per local regulations timely.  

• Work with Business / Function Heads in execution of HR business plan / engagement activities; embed change into day-to-day working practice and organization culture to build a performance-oriented organization. 

• Continuously supports review and improvement of the HR usage of the tools to reinforce organizational culture. 

• Monitor internal HR systems and databases, with timely submission of reports and analysis of data.  

• Supporting the design and execution of engagement & inclusion programs and initiatives of varying sizes and purposes; 

• Managing segment level budgets for events, partnering with local teams to creatively remain within the allocated budget; 

• Hands on HR partner to the internal communications team, representing the voice of engagement and inclusion. 

• Liaison for event stakeholders: HR leaders, Business leaders, internal and external vendors, and community partners 

• Supporting Employees with the awareness on wellness initiatives taken by VFS 

Employee Engagement: 

• Design, develop and implement programs to continuously engage and motivate staff to achieve superior results in conjunction with the Central Teams.   

• Execute HR Connect initiatives to ensure constant interactions with employees and their respective superiors.  

• Identify employee concerns / grievances / issues proactively, that may cause disruption in near future and initiate corrective actions. 

• Advice and assist Line Managers to implement the performance assessment program and in providing constructive employee feedback.  

• Assist implementation of Reward & Recognition programs and monitor progress / effectiveness of these initiatives with high attention to details on cost and budgets.  

Organizational Development: 

• Work with key stakeholders for implementation and roll-out of various organizational building initiatives. 

• Co-ordinate administration of the employee satisfaction survey and implementing of the recommendations emerging out of the exercise.  

• Monitor the progress of the employee satisfaction survey and trends. 

• Share innovative and technology driven HR solutions  

Compliance: 

• Ensure adherence to all applicable policies, procedures/ regulations and statutory requirements.  

• Ensure compliance to the all VFS Global HR Guidelines / standards set for the employees. 

• Ensure adherence to laid down processes. 

• Any work/assigned alotted apart from above as a special project.

• Judicious use of natural resources 

• Shall adhere to the environment health and safety policy/objectives and guidelines of the organization. 

Desired Candidate Profile

Education

• Bachelor’s degree in human resources, Business Administration, Management, Psychology, or a related field.

• Master's degree or professional HR certification is preferred.

Experience

• Minimum 5 to 7 years of progressive Human Resources experience, with at least 2 to 3 years in an HR Manager or HR Generalist leadership role.

• Proven experience managing HR operations for a workforce of 100+ employees across multiple locations.

• Experience in service sectors is an advantage.

• Demonstrated experience in recruitment, employee relations, performance management, payroll administration, employee engagement, and workforce planning.

Knowledge & Skills

• Strong knowledge of Iraqi Labor Law, employment regulations, social security requirements, work permit process and HR compliance practices.

• Experience handling disciplinary actions, grievance management, conflict resolution, and employee relations matters.

• Strong understanding of talent acquisition, onboarding, training and development, succession planning, and performance management systems.

• Experience in developing and implementing HR policies, procedures, and organizational initiatives.

• Proficiency in HRIS systems and Microsoft Office

• Strong analytical, problem-solving, and decision-making skills.

• Excellent organizational and project management capabilities.

Leadership Competencies

• Proven ability to lead and support a workforce of over 100 employees while partnering with department heads and senior management.

• Strong interpersonal and communication skills with the ability to build effective relationships across all organizational levels.

• Ability to manage multiple priorities in a fast-paced and multicultural work environment.

• High level of integrity, confidentiality, and professional ethics.

Language Requirements

• Fluency in English and Arabic (written and spoken) is required.

• Knowledge of Kurdish and Baghdad region is essential