Company description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job description

We're looking for an enthusiastic and detail-oriented Outlet Supervisor to join our Food & Beverage team in Baghdad, Iraq. In this pivotal role, you will oversee the daily operations of our outlet, ensuring exceptional service excellence, team efficiency, and outstanding guest satisfaction. As an Outlet Supervisor, you will work collaboratively with the Outlet Manager and your team to maintain our brand standards while creating a welcoming environment for every guest. This position offers the opportunity to lead, inspire, and develop a talented team while driving operational success in a dynamic hospitality setting.

Responsibilities include:

• Oversee and manage daily outlet operations, ensuring seamless service delivery, adherence to brand standards, and consistent guest satisfaction across all service periods
• Lead, train, and mentor team members in professional service standards, menu knowledge, and upselling techniques; provide constructive feedback and support for continuous improvement
• Address guest concerns and resolve service issues promptly and professionally, maintaining transparency and empathy in all guest interactions
• Monitor and manage inventory levels of equipment, supplies, and consumables; ensure proper usage, timely requisitions, and efficient resource allocation
• Ensure full compliance with health, safety, hygiene, and food safety regulations; conduct routine inspections to maintain cleanliness, organization, and operational standards
• Assist with cash handling, daily closing procedures, billing accuracy, and POS system entries; analyze financial data to support outlet performance goals
• Coordinate effectively with kitchen, bar, and other departments to ensure timely service and operational efficiency; communicate guest feedback to drive service improvements
• Maintain presentation standards throughout the outlet, including table setups, service equipment, and staff appearance, ensuring consistency with brand guidelines
• Schedule team members efficiently, manage shift coverage, and conduct performance evaluations to support team development and accountability
• Support sustainability initiatives by promoting resource efficiency, minimizing waste, and implementing eco-friendly practices aligned with organizational objectives

Qualifications

• Minimum 2 years of supervisory experience in a luxury hotel, fine dining outlet, or similar hospitality environment
• Strong leadership, interpersonal, and communication skills with the ability to motivate and develop team members
• Comprehensive knowledge of food and beverage service procedures, standards, and best practices
• Excellent problem-solving and guest relations skills with a customer-focused mindset
• Demonstrated ability to manage teams effectively in fast-paced environments while maintaining service quality
• Flexibility to work rotating shifts, including weekends and holidays
• Physical capability to stand for extended periods and perform necessary operational tasks
• Strong organizational and time management skills with meticulous attention to detail