Job Purpose:
Responsible for enhancing customer experience, reaching highest level of customer satisfaction, and improving customer retention.
Responsibilities:
- Implement CRM initiatives and develop customer journey to enhance the overall customer experience
- Receive and handle different customers' requests and complains clarifying the process and procedures and directing them to the concerned parties
- Follow up with customers on their requests/complains to ensure highest level of satisfaction
- Maintain and update customer databases, ensuring data accuracy and compliance with data protection regulations
Work Location: Sheikh Zayed
Skills
- Proficient in MS. Office.
- Excellent communication Skills
- Knowledge of customer service principles
- Problem-solving and decision-making skills