Zain Cash is seeking a motivated and experienced Shop team member with a good background in financial services and a passion for customer service, to thrive in our shop. The ideal candidate will provide Zain Cash services, handle customer complaints, manage daily transactions, and ensure high levels of customer satisfaction
- Provide all zain cash services to the customers
- Address and resolve customer complaints ensuring correct escalation and follow-up with related departments to ensures all cases are resolved within SLA
- Ensure timely ticket handling and resolution
- Provide accurate information to customers
- Handling Daily Settlement