Job Overview:

The FMCG Assistant is responsible for implementing all FMCG-related practices in the branch.

Duties and Responsibilities:

-          Provide products and services that meet customers’ requirements

-          Maintain standards of customer understanding, greeting, and service 

-          Give advice, guidance, and recommendations on products to increase sales

-          Handle customer complaints in the first instance and report feedback to the superior

-          Follow upselling techniques to maximize the sales 

-          Assist in preparation of the store for physical inventory count

-          Monitor inventories by making sure that it’s accurate and losses are controlled

-          Follow FEFO rules during operation

-          Implement all promotion activities as per instructions

-          Face up, organize, and clean all the sections as per instructions

-          Store and display all received products on shelves

-          Check SEL availability and accuracy on all products

-          Identify damaged products and report to the Superior

-          Ensure proper storage of supplies as per the food and safety regulations

-          Maintain all contract deals related to shelves and secondary merchandising

-          Follow and implement all merchandising and retail space management guidelines

-          Check the expiry of products on the shelves and before filling and report discrepancies to the Superior

-          Work loose and excess stock in the backdoor

-          Report any Product-related issue to the Superior

-          Report maintenance issues related to the section to the Superior

Qualifications:

-          Additional experience in a related field is a plus