To Plan and implement quality assurance for all processes and oversee and streamline billing and collections processes by implementing written policies and procedures that govern accounting functions.

• Contribute to the development and execution of the finance department’s short to mid-term plans to ensure alignment with the healthcare’s strategic priorities and contribute to the development of annual business plans for the assigned areas of responsibility to support the achievement of financial objectives.


• Monitor, control, and report key performance indicators related to the department, to track performance and recommend corrective actions.


• Manage the performance management, career progression and activities of direct reports by setting annual objectives, identifying training opportunities, mentoring, coaching, and providing constructive feedback to improve their performance.


• Contribute with ideas that support an efficient and effective structure and resource allocation for the finance department, to ensure smooth workflow of operational processes and optimal utilization of resources.


• Provide input into the preparation and consolidation of the department’s budget, monitor financial performance during the year and identify areas of unsatisfactory performance (if any), and recommend mitigating actions.

• Perform as a practice expert at the department on all issues relating to billing and intake processes.


• Supervise the billing/intake department operations; perform duties such as charge entry, payment posting, reimbursement management, referral intake and insurance verification, claim submissions, and accounts receivable follow-up.


• Carry out audits of current procedures and processes, discover billing/intake operations areas to improve on and effect the necessary actions


• Train, allocate work, and resolve problems among billing office personnel.


• Carry out performance evaluation of personnel and recommend necessary actions.


• Provide motivation to employees to achieve their best performance and high degree of productivity.


• Ensure quality and appropriate trainings are provided to newly hired and existing billing/intake staff through effect supervision and coordination of the training process, and by adhering to established company operating policies, procedures and systems, protocols, techniques, and standards

• Proficient in all Microsoft Office applications as well as medical office software.

• experience of medical insurance/healthcare billing and collections work in a health system or medical practice

• Proven experience in healthcare billing.

• Sound knowledge of health insurance providers.

• Strong interpersonal and organizational skills.

• Excellent customer service skills.

• The ability to work in a fast-paced environment.

• ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.

Minimum 8 years working experience, 5 years in a relevant supervisory position, 2 years GCC experience is a plus