The Employee Relations Team Leader leads to support the implementation of the department employee relations programs, policies and procedures and maintain good communication and positive relationships with the employees to promote employee satisfaction.

Assist with the execution of the department’s short to mid-term plans.

Promote customer-centric services, fair and transparent people practices.

Monitor and track performance of the direct reports and recommend corrective actions as and when required.

Contribute with ideas to ensure smooth workflow of day-to-day operations.

Comply with our Attendance protocols and oversees direct subordinate’s daily attendance records. Analyze the monthly payroll attendance report and prepare warnings as per the sanction matrix.

Ensure adequate support and guidance is provided to the business and stake holders on employee relations matters such as attendance, grievance handling, discipline, employee separations etc.

Ensure all employee related documents throughout their lifecycle are filed.

Keep up to date with current employee relations legislation.

Ensure HR Direct subordinates are complying with the Company Policies and Procedures.

Support and advice managers and HR team members reactively on employee relations issues.

Investigate cases of reported indiscipline or misconduct and lead the disciplinary procedures as required.

Investigate cases of grievance with utmost confidentiality and care. Provide fair and unbiased resolutions.

Communicates employees’ action letters (i.e. promotions, salary adjustments, disciplinary actions etc.).

Ensure compliance with all relevant HSEandE and QM policies, procedures, and controls across the department to guarantee self and Team safety, legislative compliance, delivery of high-quality service standards and a responsible environmental attitude.

Perform any other duty, within a reasonable professional boundary, as assigned by the Manager from time to time.

Proficient knowledge of labor laws, regulations, and best practices in employee relations is essential for navigating complex employment issues and ensuring compliance.

Strong communication and interpersonal skills are necessary for effectively mediating conflicts, conducting investigations, and providing guidance to employees and managers.

Analytical skills are valuable for assessing employee feedback, identifying trends, and making data-driven recommendations for improving employee relations.

Empathy and emotional intelligence are important qualities for understanding the needs and concerns of employees and building trust and rapport.

Experience in conflict resolution, negotiation, and mediation enhances the ability to address and resolve employee grievances and disputes in a fair and equitable manner.

ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.

Minimum 8 year(s) working experience, 5 year(s) relevant working experience, 2 year (s) GCC is a plus