Position Title: Housekeeper

Reports To: Operation Officer

Location: Duhok

Closing of Application Date: Jan 19, 2025

About Heartland Alliance International

Heartland Alliance International’s (HAI) mission is to secure the rights and well-being of marginalized people and communities. HAI envisions a world in which those whose rights have been violated are safe and empowered to actively engage in their communities and be at the forefront of social change.In Iraq, HAI provides holistic services focusing on psychosocial support, legal aid, violence prevention, livelihoods strengthening, and social cohesion to diverse vulnerable populations.

Position Summary

The housekeeper will be responsible for maintaining the cleanliness and organization of the Duhok office. This role is essential for ensuring a hygienic, safe, and welcoming work environment for staff, clients, and visitors. The housekeeper will carry out daily cleaning tasks, manage cleaning supplies, and adhere to health and safety standards.

Working Hours:

• Days: Sunday to Thursday


• Hours: working hours: 8:00 AM – 12:00 PM.

Essential Duties and Responsibilities

Essential Duties and Responsibility:

• Clean and sanitize office spaces, including workstations, meeting rooms, and common areas, such as the kitchen and reception.


• Sweep, mop, vacuum, and dust surfaces, floors, and furniture daily.


• Empty trash bins and dispose of waste responsibly.


• Clean windows, mirrors, and glass doors regularly to ensure they remain streak-free and clear.


• Disinfect high-touch surfaces (e.g., door handles, switches, and shared equipment).

• Clean and disinfect restroom facilities thoroughly daily.


• Replenish restroom supplies such as toilet paper, soap, and paper towels.


• Report any maintenance or plumbing issues promptly.

• Clean and organize the kitchen area, including countertops, sinks, and appliances.


• Wash and store office dishes and utensils.


• Monitor and ensure kitchen supplies are stocked.

• Track cleaning supplies and notify the Operation Officer when restocking is needed.


• Ensure all cleaning tools and equipment are in good working condition.

• Assist with setting up meeting rooms or events when required.


• Report any damages or safety hazards within the office premises.


• Ensure outdoor areas, if applicable, are kept clean and tidy.

Languages

English Proficiency Level Required: None

Arabic Proficiency Level Required: Beginner

Kurdish Proficiency Level Required: Native

Qualifications and Education (required):

o   Prior experience in housekeeping or a similar role is preferred.

o   Knowledge of cleaning products, techniques, and equipment.

o   Ability to work efficiently and follow a routine.

o    Skills in minor vehicle repairs. Knowledge of Office-area transportation system

o    Awareness of and respect for diverse cultural contexts and values, which is essential for working with people from different backgrounds.

o    Ability to plan efficient routes, using GPS or maps, to meet deadlines and minimize delays.

o   Elementary use of computers (e.g. email, internet, word processing).

Work conditions

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to talk or hear.


• While performing the duties of this job, the employee is frequently required to sit; use hands to handle or feel and reach with hands and arms.


• While performing the duties of this job, the employee is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl.


• The employee must occasionally lift and/or move up to 20 pounds.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• The noise level in the work environment is usually moderate.


• The employee may be required to travel frequently to insecure and limited-resource environments.

Sometimes the candidate may be required to work for extra hours to deliver emerging unprecedented priorities

Only shortlisted candidates will be contacted. If you do not hear back from us within 2-3 weeks, please consider your application unsuccessful.

Heartland Alliance is committed to fair and equitable treatment in all aspects of employment and program operation. We make hiring and employment decisions, and deliver all programs, services, and functions, without regard to race, color, age, marital or parental status, religion, ancestry, national origin, physical or mental disability, veteran status, or any other status protected by applicable laws and regulations.