Job Summary

We are seeking a CRM & Billing Technical Lead with expertise in Microsoft Dynamics 365 to drive the design, development, and implementation of enterprise CRM and billing solutions. This role requires strong leadership, hands-on technical skills, and the ability to guide teams in delivering scalable, high-performance solutions.

Key Responsibilities

•⁠ ⁠Lead the design, architecture, and implementation of Microsoft Dynamics 365 CRM and Billing solutions.

•⁠ ⁠Oversee end-to-end integrations with ERP, payment gateways, customer portals, and other enterprise systems.

•⁠ ⁠Provide technical leadership to development teams, ensuring best practices in coding, architecture, and performance optimization.

•⁠ ⁠Manage customizations, configurations, workflows, and plugins within Dynamics 365.

•⁠ ⁠Collaborate with business stakeholders to gather requirements, design solutions, and define roadmaps.

•⁠ ⁠Ensure high availability, scalability, and security of CRM & Billing systems.

•⁠ ⁠Troubleshoot performance issues and oversee system upgrades and patches.

•⁠ ⁠Work with DevOps teams for CI/CD pipeline automation and deployment management.

•⁠ ⁠Ensure compliance with regulatory, security, and data protection standards.