Zain Iraq is actively recruiting to hire Call Center Agent who is responsible for handling day-to-day requests from customers’ and ensuring resolution of complaints in an efficient and timely manner whilst ensuring a high level of customer satisfaction. In addition, the role involves direct interaction with current and potential customers with regards to inquiries or seeking information on products/services.

• Understand Customer Care strategy and plans and participate in the achievement of objectives and targets

  
  

• Implement Customer Care Department’s policies and procedures

  
  

• Receive and respond to customers and provide information on products/services and handle inbound calls to ensure information is provided on Zain new products/services/promotions

  
  

• Escalate cases as needed to ensure questions are addressed in a timely and efficient manner

  
  

• Upsell/cross-sell products/services to increase sales and generate revenues

  
  

• Maintain professional and courteous communication / quality of service with customers at all times to maintain customer satisfaction

  
  

• Support new services/products development to ensure fulfilment of requirements impacting quality of products/services

  
  

Education

• Diploma or bachelor's degree

  
  

Experience

• Time Flexible. (Capable to work on Evening shift)

  
  

Behavioral

• Serving our customers

  
  

• Achievement Driven

  
  

• Information Seeking

  
  

Technical

• Verbal and Written Communication

  
  

• Managing Information

  
  

• Technology Application

  
  

• IT User Support

  
  

• Sales Management

  
  

IDE Competency

• Courage to Engage

  
  

• Addressing Bias

  
  

• Allyship