Role Purpose
Zain Iraq actively recruiting to hire a B2B Account Executive-Baghdad who is responsible for handling day-to-day sales activities in an efficient and timely manner, achieving a high level of customer satisfaction. The job is also responsible for having direct interaction with current and potential business customers, making inquiries, or seeking information on products and/or services
Responsibilities
Understand the B2B sales plans and participate in the achievement of objectives and targets
Implement the B2B Sales policies and procedures
Maintain B2B Sales information libraries where needed, identify new sources of information, respond to ad hoc requests for data, information or analysis
Deal with current customers and respond to sales enquiries via phone calls/e-emails/website/customer visits efficiently and effectively in line with established policies and procedures to ensure customer satisfaction and increase customer loyalty to Zain IQ
Acquiring new business customers and searching for new leads to increase sales and hence revenues
Ensure customers are aware of the full range of Zain IQ services/products/offers/renewals which may be relevant to their needs to increase sales and customer satisfaction
Maintain good relationships with customers to ensure business continuity and growth
Interact with Account Senior Executives and Account Managers, keeping them informed of relevant enquiries and providing backup and administrative support to ensure the efficiency of sales operations.
Accurately complete all sales-related administrative details for efficiency
Update sales leads and sales forecasts information on the sales application to ensure the accuracy of the information at all times
Coach newcomers on Zain IQ relevant policies and procedures ensuring knowledge sharing and operations efficiency
Education, Experience and Competencies
EDUCATION
EXPERIENCE
COMPETENCIES
Behavioral
Technical
IDE Competency
Courage to Engage
Addressing Bias
Allyship