Vacancies for the Rental Sales Agents, at SIXT Iraq (Muhanad Rental Cars)

Title: Rental Sales Agent.

Gender: Female

Positions: One

Location: Erbil-HQ, Iraq

Responsibilities

As a car rental counter sales agent, you must effectively perform the tasks below.

• Welcome customers as they arrive at the rental counter and assist them with their car rental needs. Listen attentively to customers’ requests and preferences to provide personalized recommendations.
• Answer calls and questions about the available car models, features, rental policies, and pricing.
• Process and confirm online and offline reservations and bookings accurately and efficiently.
• Provide customers with their rental agreement and other relevant documents.
• Make recommendations based on customers’ needs and preferences.
• Provide information about additional services such as baby seats, insurance packages and other service options like upselling.
• Open and close rental agreements and take payments from clients via a range of payment options.
• Accurately and efficiently generate invoices in RentWay and Cobra for the monthly and yearly corporate and individual rental agreements every month.
• Process transactions accurately and efficiently, ensuring that all necessary information is collected and recorded.
• Handle cash, refunds, cancellations, and other transactions as needed.
• Submit all the transaction reports to the accounts department and management promptly.
• Listen attentively to customers’ concerns and resolve issues promptly and professionally.
• Whenever feasible, offer alternatives and solutions. And when necessary, escalate issues to the reporting supervisor or manager.
• Maintain the rental and transaction records properly, prepare all reports accurately, and submit them on time.
• Stay up to date with car rental policies, procedures, and products.
• Participate in Sixt RSA online training and development programs through Sixt campus to improve knowledge and skills.
• Share knowledge and expertise with colleagues to contribute to a team environment.
• Maintain a clean and organized work area, including the rental counter, waiting area, and surrounding premises.
• Assist with customer pick-up and drop-off as needed.
• Participate in quality control and compliance audits as required.
• Ensure that the cars are always prepared for the client. and arrange which vehicles to send for maintenance and cleaning.
• Daily inspection of vehicles in the parking lot and send the status report to headquarters.
• Participate in day-to-day video reclaiming whenever it is required.
• Ready to work after hours, weekends, public holidays and Airport counter when required and directed by the management.

Requirements & Skills:

• College degree in business, marketing, or a related field.
• At least 1-2 years of experience in sales, preferably in the car rental or transportation industry.
• Must have a valid driving license.
• Excellent negotiating and communication skills, as well as the ability to use Outlook and Excel spreadsheets.
• Able to communicate both in written and verbally in English, Arabic and Kurdish.
• Strong problem-solving skills and ability to work in a fast-paced environment.
• Ability to adopt the car rental’s changing situations and customer demands.
• Candidate should be ready to work a morning shift, typically from 09:00 AM to 06:00 PM daily, which includes a one-hour break.

Working Conditions & Benefit Package:

• Working Days & Hours: 6 days per week, 9 hours per day (Including 1 Hour Break)
• Salary: Negotiable, based on qualification & experience.
• Sales Incentive: Available based on targets
• Annual Leave: Available
• Public Holiday: Available
• Communication Allowance: Available
• Overtime Allowance: Available