We are seeking an experienced and visionary Executive Housekeeper to lead our housekeeping operations in Baghdad, Iraq. In this pivotal role, you will oversee all aspects of our housekeeping department, ensuring exceptional cleanliness, presentation, and guest satisfaction across all facilities. As an assertive and organized leader, you will manage a dedicated team while maintaining the highest standards of operational excellence and compliance. This position offers the opportunity to make a meaningful impact through innovative approaches to facility management and a commitment to supporting your team's professional growth.

Oversee and manage the daily operations of the housekeeping department, ensuring seamless coordination and efficient workflow

Supervise, train, schedule, and evaluate housekeeping staff with a supportive and inclusive approach that fosters professional development

Establish and implement comprehensive cleaning procedures, quality control measures, and performance standards that exceed industry expectations

Conduct regular inspections of guest rooms, public areas, and facilities to ensure they consistently meet cleanliness and presentation standards

Manage departmental budgets, control expenses, and optimize resource allocation to achieve organizational goals

Monitor and maintain accurate inventory of linens, cleaning supplies, guest amenities, and equipment

Collaborate effectively with Front Office, Maintenance, Laundry, and other departments to ensure integrated and efficient operations

Address guest complaints and special requests with empathy and professionalism, resolving issues promptly and transparently

Ensure full compliance with local health, safety, sanitation, and environmental regulations specific to Baghdad operations

Maintain detailed records of staff attendance, inventory levels, room inspections, maintenance requests, and departmental metrics

Analyze performance data and prepare comprehensive departmental reports to support decision-making and continuous improvement

Demonstrate flexibility and resilience in adapting to operational challenges while maintaining service quality and team morale

Desired Candidate Profile

• Minimum 7 10 years of progressive housekeeping experience with demonstrated supervisory and managerial responsibilities
• Strong expertise in housekeeping operations, advanced cleaning techniques, and industry best practices
• Proven ability to manage budgets, control expenses, and optimize departmental resources effectively
• Proficiency with property management systems (PMS) and housekeeping management software
• Comprehensive knowledge of health, safety, sanitation, and environmental compliance standards
• Excellent leadership and team motivation skills with the ability to inspire and develop staff
• Strong written and verbal communication skills in English; knowledge of Arabic is advantageous
• Analytical mindset with the ability to interpret performance metrics and implement data-driven improvements
• Problem-solving abilities and decisive decision-making skills in fast-paced environments
• Detail-oriented approach with exceptional organizational and time management capabilities
• Ability to work flexibly and adapt to changing priorities while maintaining service excellence
• Customer-focused mindset with a commitment to guest satisfaction and service quality