We are seeking an enthusiastic and detail-oriented Front Office Manager to lead our front office operations in Baghdad, Iraq. As the Front Office Manager, you will be the cornerstone of our guest experience, managing day-to-day operations while fostering a collaborative and supportive environment for your team. This is an exciting opportunity to make a meaningful impact by delivering exceptional service and driving operational excellence across all front office functions.

Lead, recruit, train, and develop a high-performing front office team, fostering a culture of continuous improvement and professional growth

Generate and manage team rosters in alignment with hotel budgets, forecasts, and occupancy projections

Manage rooms inventory strategically to maximize hotel occupancy and identify upselling opportunities for accommodations and ancillary services

Handle guest feedback professionally and promptly through direct interactions and online channels, demonstrating empathy and commitment to resolution

Oversee front office operations including check-ins, check-outs, reservations, and guest inquiries with efficiency and accuracy

Analyze operational metrics and performance data to identify trends, optimize processes, and drive revenue growth

Manage front office budgets, control costs, and ensure financial accountability while maintaining service quality

Implement and maintain front office systems and procedures that enhance guest satisfaction and operational efficiency

Collaborate with other departments to ensure seamless coordination and exceptional guest experiences

Address guest concerns and complaints with transparency and decisiveness, turning challenges into opportunities for loyalty

Schedule staff flexibly to ensure adequate coverage while respecting team members' needs and maintaining work-life balance

Desired Candidate Profile

• Proven track record of delivering exceptional guest satisfaction and managing diverse guest interactions
• Demonstrated ability to manage rooms inventory effectively and maximize hotel profitability
• Strong people management and team development skills with a commitment to supporting staff growth
• Excellent communication and interpersonal skills with the ability to build rapport with guests and team members
• Proficiency in front office management systems and hotel software platforms
• Strong organizational and time management skills with the ability to prioritize multiple tasks
• Problem-solving abilities and sound judgment in handling complex situations
• Budget management and financial acumen with experience in cost control
• Leadership qualities with the ability to motivate and inspire teams
• Flexibility to work shift-based schedules, including evenings, weekends, and holidays as required
• Analytical mindset with the ability to interpret data and make informed decisions
• Customer-focused approach with a genuine passion for hospitality
• Ability to work independently and collaboratively within a team environment