Job description

Role proposes

Zain Iraq is Actively recruiting to hire Head of Consumer Sales Support Unit who is responsible for leading the Consumer Sales Support Unit by driving business performance, operational governance, and analytical support across the Consumer Sales Division. The role is responsible for providing strategic insights, monitoring commercial performance, coordinating cross-functional initiatives, and enabling informed decision-making to support the achievement of the Division's objectives.

• Set the Consumer Sales Support Unit performance objectives, monitor progress, and ensure alignment with the Consumer Sales Division strategy.

  
  

• Lead the development and implementation of policies, procedures, and governance frameworks that enhance operational efficiency across the Division.

  
  

• Monitor sales performance, operational KPIs, and business trends, providing actionable insights and recommendations to support management decision-making.

  
  

• Oversee the preparation of executive reports, dashboards, forecasts, and performance analyses to support business planning and commercial initiatives.

  
  

• Coordinate with Sales Channels, Sales Operations, Marketing, Finance, Supply Chain, Technology, and Customer Experience to ensure effective execution of commercial initiatives.

  
  

• Identify operational risks, performance gaps, and process improvement opportunities, and lead initiatives to enhance business performance and customer experience.

  
  

• Support the Consumer Sales leadership team in planning, budgeting, resource allocation, and the execution of strategic projects.

  
  

• Lead negotiations and coordinate with internal and external stakeholders on matters related to sales support and commercial operations.

  
  

• Manage, coach, and develop the Consumer Sales Support Unit team while fostering a high-performance and continuous improvement culture.

  
  

• Ensure compliance with corporate policies, governance requirements, and approved operational standards.

  
  

Educational Qualifications

• Bachelor’s degree or above

  
  

Experience

• A minimum of 5 years of relevant experience with at least 3 years in a similar role

  
  

• Experience in telecommunications, sales support, commercial operations, business planning, or performance management is preferred.

  
  

Competencies

Behavioral Competency

• Embracing Change (Flexibility)

  
  

• Developing Talents

  
  

• Serving our customers

  
  

• Achievement Driven

  
  

• Team Management

  
  

• Problem Solving and Creativity

  
  

• Relationship Building

  
  

• Initiative

  
  

Technical Competency

• Financial Management

  
  

• Performance Management

  
  

• Oral and Written Communication

  
  

• Negotiation

  
  

• Managing Information

  
  

• Contract Administration and Legal Proficiency

  
  

• Strategic Planning & Thinking

  
  

• Sales Management

  
  

IDE Competency

• Courage to Engage

  
  

• Addressing Bias

  
  

• Allyship